Return Policy

Thank you for shopping at quixya.aishopaas.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. 

1. Eligibility for Returns

• You may return most new, unworn, unwashed, and undamaged items within 30 calendar days from the date you receive your order.

• Items must be returned in their original packaging with all tags attached

2. How to Initiate a Return

• Contact our customer service team at [your-email@example.com] within 30 days of receipt to request a return authorization.

• Please include your order number and reason for the return.

• We will provide you with instructions and a return shipping address.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).

• We recommend using a trackable shipping method to ensure your return is received.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7-10 business days.

• Shipping fees are non-refundable except in cases where we shipped the wrong item.

5. Exchanges

• We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item.

6. Damaged or Incorrect Items

• If you receive a damaged item or a product that is significantly different from the description, please contact us within 7 days of delivery with photos of the issue. We will offer a replacement or a full refund.

• We will arrange for a replacement or refund at no additional cost.

7. Contact Us

If you have any questions about our Return Policy or need assistance, please contact:
Email: service@quixya.aishopaas.com.